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Frequently Asked Questions | Auditorium Use

Published: April 22, 2025

F.A.Q. for Auditorium Use

Reserving an auditorium at a Montgomery County Public Schools (MCPS) site can be one of the more complex types of facility requests we receive. From navigating the process and meeting specific requirements to arranging staffing and making the most of the space, we understand it can feel a bit overwhelming.

To help simplify things, the Community Use of Public Facilities (CUPF) team has created the FAQ section below. Our goal is to take the guesswork out of the process and make it as smooth and stress-free as possible.

If you don't see your question listed or need additional information, please don't hesitate to reach out to our office  we're happy to help!

Does CUPF or MCPS sell tickets to my event for me? 

No. Each group is responsible for its own ticket sales, if such is required for the event. Neither CUPF nor MCPS will sell or advertise tickets for any external groups. 

What staffing will CUPF or MCPS provide?

Every auditorium reservation at an MCPS site includes a minimum of three staff members to ensure your event runs smoothly and safely:

Click on each role above to learn more about their responsibilities during your event.

Depending on the size or nature of your event, additional staffing may be required. This could include extra Building Service support, more security personnel, or even an additional Media Services Technician.

The CUPF team works closely with each MCPS site to ensure the appropriate staffing is assigned for your event. Our goal is to provide the right level of support, adjusting as needed, so your event runs seamlessly and leaves a lasting impression on your audience.

How much will this cost?

Because each auditorium event is unique, with varying needs, schedules, and staffing requirements, CUPF does not provide upfront cost estimates. Instead, we recommend reviewing the standard fees for basic auditorium use and budgeting an additional $500 to $1,000 as a buffer.

This approach helps user groups avoid underestimating costs and often results in a pleasant surprise when the final invoice is lower than expected. 

Please note: This budgeting method applies only to events using the auditorium space alone. If your event requires additional spaces, such as cafeterias, classrooms, gyms, or stadium fields, be sure to factor in the associated costs for those areas as well.

What is the application fee, and is it refunded to me?

The application fee is a $250 one-time charge that, if approved, is applied towards the balance of your event. If your event cannot be hosted, the fee is refunded in full to the original payment method.

Why does it take so long to receive approvals?

Each MCPS location is allotted up to five business days to review facility use applications during the standard operating periods of both MCPS and CUPF. This review timeline may be extended during school breaks, such as summer, winter, or spring recess, when staff availability is limited and active calendar planning is occurring.

Schools must also carefully coordinate external group requests with their internal calendars to ensure there are no conflicts. These internal events can range from auditorium performances to athletic games and other school functions. Because of the high volume and variety of activities taking place, thorough calendar checks are essential before, and approval can be issued. 

But the System Let me Request It  So Why Was I Denied?

While the online system may allow you to submit a request, it does not guarantee availability or approval. MCPS schools host a wide range of internal events, some of which may not take place in the auditorium itself but still require significant use of campus resources.

Events like homecoming dances, football games, AP testing, or robotics tournaments often occupy large portions of the school grounds or require staffing and logistical support that make it impractical to host additional external events  especially those involving large groups  at the same time.

Each request is carefully reviewed to ensure there are no conflicts and that the school can safely and effectively support your event. 

What equipment is in the Auditorium?

Auditoriums are equipped with general sound and lighting systems, though the scope and capabilities may vary by school. Most locations offer a standard sound system, which typically includes stage monitors and up to six microphones, along with a basic lighting setup suitable for general auditorium use. Specialized equipment such as strobe lights, LED walls, or background projection is not available at any MCPS location. Groups should utilize the sections on the application that ask details of the lighting. 

Can I bring my own equipment?

Groups may be permitted to bring their own equipment for events, provided the equipment details are submitted to CUPF and approved in advance. External equipment is not allowed on school property without prior approval and clear communication between CUPF and the MCPS staff assigned to the event. The facility use application includes a section for additional needs or notes  this should be used to specify any equipment the group intends to bring.

Again, if you don't see your question listed or need additional information, please don't hesitate to reach out to our office  we're happy to help!

NEW Artificial Turf Field Request Process!

 
We are excited to announce that Artificial Turf Requests can now be done through the ActiveMONTGOMERY system in a much simpler and user-friendly way! We listened to the feedback that was received after the recent adjustments to the process and have worked with our vendor and IT department to make a request form that is submitted through ActiveMONTGOMERY!

The form can be completed here: Artificial Turf Fields Form

Through this change in procedure CUPF is able to better ensure that the limited Artificial Turf Field space available is distributed as equitably as possible amongst groups that request space. Beginning on November 1 groups can use the previously linked form in order to request space at the local ATF spaces that CUPF permits.

Reminders:
  • CUPF accepts requests for Artificial Turf Field facilities for 5 days during the beginning of each open period. At the end of 5 days, schedulers will work to evenly distribute space.
  • MCPS does have an increased need for their athletic spaces and Artificial Turf Field space is one of the most frequently utilized spaces by MCPS. Needs often change causing schools to cancel community use more frequently than other spaces.
  • All Artificial Turf Field user groups must have insurance, as described below:
    • All commercial or enterprise users and any User proposing certain Activities such as childcare, sports leagues or activities identified by Montgomery County's Risk Management office must maintain insurance with an insurance company licensed to do business in Maryland in an amount sufficient to indemnify, defend and hold the County and the Board of Education harmless as required above.
    • The User must maintain a policy of commercial general liability insurance with limits of at least $300,000 for each occurrence and an aggregate amount of $300,000. The insurance limit for dog training classes must be at least $1,000,000 for each occurrence and aggregate amount of $1,000,000. 
    • Certificate of Insurance (COI) is required to be submitted at the time of the request.
    • The Certificate must show the following as additional named insured:
Montgomery County and Board of Education
c/o Office of Community Use of Public Facilities
2425 Reedie Drive, 9th Floor
Wheaton, MD 20902 

Thank you!

Thank you for using public facilities for community events and activities!

Walk Through Visits / Tours of School Facilities


In April 2023, CUPF shared the following with the community regarding walk through visits or tours for large community use events at schools: “A walk-through of school facilities is not required and at times may not be allowed by school administration. Check and coordinate with the school directly.”

Some schools have strongly urged CUPF to have user groups visit the site for a clear understanding, while other schools have strongly discouraged site visits.

Effective October 23, 2024, requests for walk through visits or general tours of school facilities by CUPF community user groups will not be considered due to concern for safety and security of MCPS staff and students.

If you have questions or concerns, please reach out to our office via email to cupf@montgomerycountymd.gov or by phone to 240-777-2725.

CUPF User Guidebooks: Quick Reminders

CUPF User Guidebooks

Did you know? There are two User Guidebooks for our current user groups and those who are exploring the idea of using public facilities for their community events and activities.

Included in each User Guidebook is comprehensive information about our program, links to forms, contact information, and much more! Additionally, the packet includes the most current Facility Use License Agreement (FULA). The FULA is the most important document to be familiar with when using public facilities. 

User Guidebook Quick links

1) School Facilities User Guidebook and Agreement

2) County Facilities User Guidebook and Agreement

Opening Day for Outdoor Reservations

Monday, July 15, 2024, is opening day to request online reservations of school and recreation athletic fields, as well as other outdoor school facilities for dates of use August 16 through November 30. It all begins online at 6:30 a.m.! 

For more information, go to our July 15, Opening Day for Reservations Public Announcement

Thank you

Thank you for using public facilities for community events and activities!

User Guidebooks: Resources for You

Resources for You

In March 2023, CUPF released two User Guidebooks for our current user groups and those who are exploring the idea of using public facilities for their community events and activities. 

Included in each User Guidebook is comprehensive information about our program, links to forms, contact information, and much more! Additionally, the packet includes the most current Facility Use License Agreement (FULA). The FULA is the most important document to be familiar with when using public facilities. 

These documents are included when a reservation is accepted by each user making reservations. 

Please, Take a Look

We Value Your Feedback

We hope this information is helpful to you. Please let us know how you like it and if there are additional details that you would like to have included in our next release.

If you have any questions, comments, or suggestions, please call CUPF Customer Service at 240-777-2725, or send an email to CUPF at: cupf@montgomerycountymd.gov

Thank You

Thank you for using public facilities for community events and activities!



Pattern Bookings (Same day weekly, same time, several weeks, etc.)

Pattern Booking Reminder

When attempting a pattern booking to reserve multiple dates at one time, such as every Tuesday in the same gym, 7:00-8:00 p.m. October through March, groups reserving space online have found it to be challenging. The software requires that you load one date at a time into the cart and then checkout and pay for all dates.  It takes a few steps, for sure; however, it does work. So, rest assured that while it requires additional steps and added time, the system does work for pattern reservations as we have outlined below. 

The Good Part

Let's first consider the beneficial side of this process. 

It is apparent that this slower process will be an immense help to our community as it will curb over-reserving by groups that have been known to go online and reserve excessive space anywhere that they can get it, just in case they need it or don't get other space that they desire. Often, we have seen groups do that and then later go back and cancel a substantial percentage of the space based upon what they actually received elsewhere. In fact, at times, groups have canceled so late that it prevents other groups from being able to stand up a program and use the space. Many community groups have long shared that such has often been destructive to their ability to successfully operate programs in schools for our community.

So, while this does involve more steps, this more time-consuming process will prevent user groups from doing bulk, full-blast, snatch-and-grab type reservations for space that they end up never using. Thus, this will serve to preserve the community’s ability to reserve space in a manner that is more equitable to all. 

We have asked the vendor for a way to make it somewhat less cumbersome; however, right now, they have not been able to implement changes. 

We Totally Get It

It can be frustrating. We get it. In fact, staff have the same process on their end as the online users do. We book all school and PTA events ourselves, along with other priority high-volume use. Trust me, we do get it. It is not quick and easy. We totally understand.

This specific change impacts all 6,000 groups that CUPF works alongside to ensure access to public facilities. The overwhelming majority of community user groups are non-profit, and are fully volunteer led without any paid staff to assist. These changes impact volunteers and paid staff at all organizations.

We empathize with each of our customers. Truly, we do.  

Working To Make It Better

As groups become more familiar with the software, it is anticipated that those reserving space will find it less cumbersome. Nonetheless, we fully understand the impact. We will continue to collaborate with the vendor for a middle-ground approach as we move forward. 

Let's Walk Through It
 
STEP ONE: 
  • Select “Facilities” from the main screen
STEP TWO: 
  • Select Facility Type. For this demonstration, we will be using the Montgomery County Public School Gymnasiums
STEP THREE: 
  • Enter the most important search criteria on the left hand side:
  • DATE: Beginning Date
  • TIME: Beginning Time of rental
  • LOCATION: Select 1-4 locations to load results easily and quickly.
  • Once this is completed, click on the dark blue “SEARCH” button on the left hand side of your screen.
  • The system will narrow down the results to the ones that fit your search criteria, making the website easier to read and move through.
STEP FOUR: 
  • Click on each consecutive time block until you have the time range that you would like fully selected. In this example, we will be booking from 6-8pm. So you will need to select 4 time blocks.
  • The system will add this date to your “pre-cart” which can be found at the bottom of your screen.
  • Once you have selected the first date and time, do NOT click add to cart.
  • Now that your first date is in the “Pre-Cart” area, change the “date” on the left hand side (in the search criteria area) to your next date and click “search”.
STEP FIVE: 
  • Reselect the times you are booking for (on the new date).
  • They will be added into the “Pre-Cart” area.
  • After clicking “add to cart” the system will ask you to assign the booking to a family member, as seen below. If you are booking on behalf of an organization, check the organization name. If you are booking on behalf of a person, check the person’s name.
  • Complete steps four and five for each date you are booking for. The “Pre-Cart” will keep track of them all.
  • Once you have selected all of your dates, click the “Add to Cart” button to complete the check out process.
Pro Tip

When answering the questions that are produced to make the booking, please be sure the “Copy Answers” box is toggled with a check mark- this will pre-enter your answers for each like facility. (IE: If a classroom and a gym are booked- the classroom answers will be applied to the classroom bookings, and the gym answers will be applied to the gym bookings.) If this is not toggled on, you will need to answer the questions for each individual date that you are booking for. Soooo, please make sure the “Copy Answers” is toggled on!

Have Questions?

Please contact our office with any questions that you may have:

Thank You

Thank you for using public facilities for community events and activities!

_________

Office of Community Use of Public Facilities
Montgomery County Government, Maryland
Phone: 240-777-2725

CUPF User Guidebook: Building Services Reminder


Building Services

Building services staff are required to be onsite at all times when community use is occurring in any indoor facility or a locked/secured outdoor facility such as a stadium, fenced artificial turf athletic field, or other: 

The following is a general overview of what a group may expect of building services staff when working for community use events and activities: 

  Introduce themselves to community user group leaders
• Check rooms before and after the group activity
• Unlock rooms and other areas prior to use, securing them when use has concluded
• Check in with the group routinely during hours of use and let the group know where they may be working in other areas of the building should the group need assistance
 • Leave a dry mop available in Gymnasiums for use by community groups since reservations are often back-to-back to ensure facilities are available for use as many hours as possible
• Ensure that terms and conditions of the Facility Use License Agreement (FULA), Conditions of Use and other guidance or instructions provided to community groups are followed, calling MCPS Security or CUPF Evening and Weekend Supervisors for assistance
• Clean restrooms and hallways as needed during and after reservations
• Provide general assistance to groups as may be necessary

For general use without food or drink and only one room is reserved and used, additional building services fees are typically not necessary; however, there are exceptions:

• Groups who want chairs, tables, equipment, etc. to be set up before their arrival time, must notify CUPF when the reservation is made
• Large events always require additional staff costs
• Activities with food, drink, and equipment breakdown by school staff will incur additional staff costs
• CUPF will assess cleanup based on the hours of use, number and scope of rooms used, number of participants, whether food and or drink is served, etc.

After-Hours Help Line:

If you experience a lockout, HVAC issue, security concern, equipment failure, rooms permitted not available for use upon arrival, or other comparable situation, you must call or send a text message to 240-490-CUPF (2873) so that our office may assist in remedying the problem. 
 
General Inquiries: 
 
Monday-Friday, 8:30 a.m.-5:00 p.m.: 240-777-2725 
Thank you for using public facilities for your community events and activities!

_________

Office of Community Use of Public Facilities
Montgomery County Government, Maryland
Phone: 240-777-2725

After Hours Help Line, 240-490-CUPF (2873)


CUPF After Hours Help Line                     

Call or Text: 240-490-CUPF (2873)

Call or Text the After Hours Help Line when your community use group is on-site at a school or County government facility and experiences the following:

  • lockout at a facility reserved 
  • unable to locate staff assistance on-site during scheduled use
  • lack of air conditioning or heat
  • any issues or concerns encountered during scheduled use of a facility

Provide your name, the reason for your call, and the phone number where you can be reached.


Customer Care—We Are Here to Help!

  • Dedicated team of staff ready to help
  • Direct one-on-one personal support available
  • Available for user group representatives 
  • Available for our partners in schools, libraries, etc.
  • General information and inquiries
  • Assistance with online reservation tools
  • Account management and online payments
    Email
    • CUPF@MontgomeryCountyMD.gov
    • Available 24/7/365 
    • Same business day response
    • Next business day response if after hours
    • Monitored Mon.-Fri., 8:30 a.m.-5:00 p.m. 
    • Not monitored on County holidays
    Call
    • 240-777-2725
    • Mon.-Fri., 8:30 a.m.-5:00 p.m.
    • Not available on County holidays

    After Hours Help Line
    • 240-490-CUPF (2873) 
    • Call or Text
    • M-F after 5:00 p.m., Weekends, and Holidays
    • Current day reservation assistance only
    • On-site and locked-out
    • Rooms reserved not available for use upon arrival
    • Security concerns
    • Heat or Air Conditioning issues
    • Equipment failure
    • Other similar situations to the list above
    Visit
      Subscribe
        Thank You
        • Our program is for YOU, our community!
        • We are delighted when groups utilize our public facilities for community events and activities! 


        ___________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725

        How to Contact CUPF; We Are Here to Help!


        We Are Here to Help!

        CUPF has assigned an entire group of staff primarily dedicated to managing inquiries and information received by phone, email, and MC311 service requests.

        Staff are available to deliver direct one-on-one personal support for user group representatives, potential user groups, and our partners such as MCPS, Libraries, Recreation, etc. needing information, assistance with reservations, account management, and more!

        How to Reach Us: 


        Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays):
        240-777-2725 
         
        After Hours Help Line, via call or text:
        240-490-CUPF (2873)
        This option is required for on-site lockout, HVAC issues, security concerns, equipment failure, rooms permitted not available for use upon arrival, etc. after normal business hours. 
         
        24/7/365 general inquiries via email to: 
        cupf@montgomerycountymd.gov 
        Email monitored Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays)

        In-person Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays):
        2425 Reedie Drive, Wheaton, MD 20902, CUPF Headquarters is on Floor 9
        It’s always best to make an appointment with staff prior to visiting to ensure the appropriate staff are available to assist upon your arrival.
         

        We're Listening!

        We welcome you to reach out with any questions, concerns, ask our office for clarity, share your experience with community use of a facility, your online experience with reservations, share your experience with our staff, or anything else. We value your feedback.

          

        _________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725

        Use of Portable Lights on School Athletic Fields


        Montgomery County Public Schools (MCPS) has created a new process for requesting an exception to the regulation that prohibits the use of portable lights on athletic fields. This pertains to the use of portable lighting equipment after sunset on school athletic fields, as long as the permitted use and use of the portable lights ends no later than 9:00 p.m.

        As you may expect, concerns remain about the impact of portable lights surrounding nearby residential properties, the possibility of damage being incurred to fields or other grassy areas, the liabilities surrounding the light systems being placed on the grounds, etc. These have been among the top discussion topics for many years when considering requests for lighting fields after sunset here in Montgomery County. 

        To request an exception or obtain additional information, please send organization name, address, point-of-contact, phone number, details of why an exception is being sought, and the school location(s) where permits have been issued for use via email to Gregory Kellner (gregory_kellner@mcpsmd.org) at MCPS. 

        Organizations, informal community groups, individuals and or others may not place or use portable lights on the premises of any school at any time unless written permission granting an exception has been received from Greg Kellner at MCPS. 

        If an exception is granted by MCPS, athletic field users must ensure that they have received a permit from Community Use of Public Facilities (CUPF) for all hours of athletic field use.

        _________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725

        Virtual Waiting Room During High Traffic on ActiveMONTGOMERY

        A virtual waiting room queue will at times be implemented to ensure that high traffic on the site is managed to provide a smooth experience. 

        When it's your turn the queue will automatically redirect to ActiveMONTGOMERY's home page, so you can begin your facility reservation.

        There is no time limit to completing your transaction.  

        If you are accessing the site to conduct any other business, you’re welcome to remain in the waiting room or try again later.    

        _________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725

        Pattern Bookings (Same day weekly, same time, several weeks, etc.)

        Yes, It Requires More Steps

        When attempting a pattern booking to reserve multiple dates at one time, such as every Tuesday in the same gym, 7:00-8:00 p.m. October through March, groups reserving space online have found it to be more challenging in the new software than before. The software requires that you load one date at a time into the cart and then checkout and pay for all dates. Yes, it does take additional steps than in the past and more time to load each date into the cart. 

        Community user groups have been using the new software for Park fields since February 2022, school facilities, libraries, and other facilities since May 2022. It does work. So, rest assured that while it requires additional steps and added time, the system does work for pattern reservations as we have outlined below. 

        The Good Part

        Let's first consider the beneficial side of this process. 

        It is apparent that this slower process will be an immense help to our community as it will curb over-reserving by groups that have been known to go online and reserve excessive space anywhere that they can get it, just in case they need it or don't get other space that they desire. Often, we have seen groups do that and then later go back and cancel a substantial percentage of the space based upon what they actually received elsewhere. In fact, at times, groups have canceled so late that it prevents other groups from being able to stand up a program and use the space. Many community groups have long shared that such has often been destructive to their ability to successfully operate programs in schools for our community.

        So, while this does involve more steps, this more time-consuming process will prevent user groups from doing bulk, full-blast, snatch-and-grab type reservations for space that they end up never using. Thus, this will serve to preserve the community’s ability to reserve space in a manner that is more equitable to all. 

        We have asked the vendor for a way to make it somewhat less cumbersome; however, right now, they have not been able to implement changes. 

        We Totally Get It

        It can be frustrating. We get it. In fact, staff have the same process on their end as the online users do. We book all school and PTA events ourselves, along with other priority high-volume use. Trust me, we do get it. It is not quick and easy. We totally understand.

        As with each software change, there are things that are not always the same. Some better, some worse. This was not our intended design. It is how the software works as of right now. 

        This specific change impacts all 6,000 groups that CUPF works alongside to ensure access to public facilities. The overwhelming majority of community user groups are non-profit, and are fully volunteer led without any paid staff to assist. These changes impact volunteers and paid staff at all organizations.

        We empathize with each of our customers. Truly, we do.  

        Working To Make It Better

        As groups become more familiar with the software, it is anticipated that those reserving space will find it less cumbersome. Nonetheless, we fully understand the impact. We will continue to collaborate with the vendor for a middle-ground approach as we move forward. 

        Let's Walk Through It
         
        STEP ONE: 
        • Select “Facilities” from the main screen
        STEP TWO: 
        • Select Facility Type. For this demonstration, we will be using the Montgomery County Public School Gymnasiums
        STEP THREE: 
        • Enter the most important search criteria on the left hand side:
        • DATE: Beginning Date
        • TIME: Beginning Time of rental
        • LOCATION: Select 1-4 locations to load results easily and quickly.
        • Once this is completed, click on the dark blue “SEARCH” button on the left hand side of your screen.
        • The system will narrow down the results to the ones that fit your search criteria, making the website easier to read and move through.
        STEP FOUR: 
        • Click on each consecutive time block until you have the time range that you would like fully selected. In this example, we will be booking from 6-8pm. So you will need to select 4 time blocks.
        • The system will add this date to your “pre-cart” which can be found at the bottom of your screen.
        • Once you have selected the first date and time, do NOT click add to cart.
        • Now that your first date is in the “Pre-Cart” area, change the “date” on the left hand side (in the search criteria area) to your next date and click “search”.
        STEP FIVE: 
        • Reselect the times you are booking for (on the new date).
        • They will be added into the “Pre-Cart” area.
        • After clicking “add to cart” the system will ask you to assign the booking to a family member, as seen below. If you are booking on behalf of an organization, check the organization name. If you are booking on behalf of a person, check the person’s name.
        • Complete steps four and five for each date you are booking for. The “Pre-Cart” will keep track of them all.
        • Once you have selected all of your dates, click the “Add to Cart” button to complete the check out process.
        Pro Tip

        When answering the questions that are produced to make the booking, please be sure the “Copy Answers” box is toggled with a check mark- this will pre-enter your answers for each like facility. (IE: If a classroom and a gym are booked- the classroom answers will be applied to the classroom bookings, and the gym answers will be applied to the gym bookings.) If this is not toggled on, you will need to answer the questions for each individual date that you are booking for. Soooo, please make sure the “Copy Answers” is toggled on!
                
        It Sounds Way Worse

        We think that these steps outlined above in detail make it sound worse than it really is, overall. Once you have done it once, you'll be good at it. Once you've done it twice, you'll be a pro at it, we hope. We're actually quite confident about that. And, if we're wrong, we are here to help you. Just reach out.

        Have Questions?

        Please contact our office with any questions that you may have:

        Thank You

        Thank you for using public facilities for community events and activities!


        _________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725