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How to Contact CUPF; We Are Here to Help!


We Are Here to Help!

CUPF has assigned an entire group of staff primarily dedicated to managing inquiries and information received by phone, email, and MC311 service requests.

Staff are available to deliver direct one-on-one personal support for user group representatives, potential user groups, and our partners such as MCPS, Libraries, Recreation, etc. needing information, assistance with reservations, account management, and more!

How to Reach Us: 


Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays):
240-777-2725 
 
After Hours Help Line, via call or text:
240-490-CUPF (2873)
This option is required for on-site lockout, HVAC issues, security concerns, equipment failure, rooms permitted not available for use upon arrival, etc. after normal business hours. 
 
24/7/365 general inquiries via email to: 
cupf@montgomerycountymd.gov 
Email monitored Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays)

In-person Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays):
2425 Reedie Drive, Wheaton, MD 20902, CUPF Headquarters is on Floor 9
It’s always best to make an appointment with staff prior to visiting to ensure the appropriate staff are available to assist upon your arrival.
 

We're Listening!

We welcome you to reach out with any questions, concerns, ask our office for clarity, share your experience with community use of a facility, your online experience with reservations, share your experience with our staff, or anything else. We value your feedback.

  

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Office of Community Use of Public Facilities
Montgomery County Government, Maryland
Phone: 240-777-2725