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Customer Care—We Are Here to Help!

  • Dedicated team of staff ready to help
  • Direct one-on-one personal support available
  • Available for user group representatives 
  • Available for our partners in schools, libraries, etc.
  • General information and inquiries
  • Assistance with online reservation tools
  • Account management and online payments
    Email
    • cupf@montgomerycountymd.gov 
    • Available 24/7/365 
    • Same business day response
    • Next business day response if after hours
    • Monitored Mon.-Fri., 8:30 a.m.-5:00 p.m. 
    • Not monitored on County holidays
    Call
    • 240-777-2725
    • Mon.-Fri., 8:30 a.m.-5:00 p.m.
    • Not available on County holidays

    After Hours Help Line
    • 240-490-CUPF (2873) 
    • Call or Text
    • M-F after 5:00 p.m., Weekends, and Holidays
    • Current day reservation assistance only
    • On-site and locked-out
    • Rooms reserved not available for use upon arrival
    • Security concerns
    • Heat or Air Conditioning issues
    • Equipment failure
    • Other similar situations to the list above
    Visit
      Subscribe
        Thank You
        • Our program is for YOU, our community!
        • We are delighted when groups utilize our public facilities for community events and activities! 


        ___________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725

        How to Contact CUPF; We Are Here to Help!


        We Are Here to Help!

        CUPF has assigned an entire group of staff primarily dedicated to managing inquiries and information received by phone, email, and MC311 service requests.

        Staff are available to deliver direct one-on-one personal support for user group representatives, potential user groups, and our partners such as MCPS, Libraries, Recreation, etc. needing information, assistance with reservations, account management, and more!

        How to Reach Us: 


        Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays):
        240-777-2725 
         
        After Hours Help Line, via call or text:
        240-490-CUPF (2873)
        This option is required for on-site lockout, HVAC issues, security concerns, equipment failure, rooms permitted not available for use upon arrival, etc. after normal business hours. 
         
        24/7/365 general inquiries via email to: 
        cupf@montgomerycountymd.gov 
        Email monitored Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays)

        In-person Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays):
        2425 Reedie Drive, Wheaton, MD 20902, CUPF Headquarters is on Floor 9
        It’s always best to make an appointment with staff prior to visiting to ensure the appropriate staff are available to assist upon your arrival.
         

        We're Listening!

        We welcome you to reach out with any questions, concerns, ask our office for clarity, share your experience with community use of a facility, your online experience with reservations, share your experience with our staff, or anything else. We value your feedback.

          

        _________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725

        Customer Care


        General Inquiries:         

        Monday-Friday, 8:30 a.m.-5:00 p.m. (except County holidays): 240-777-2725 
        Email: cupf@montgomerycountymd.gov 

        After-Hours Help Line:

        If you experience a lockout, HVAC issue, security concern, equipment failure, rooms permitted not available for use upon arrival, or other comparable situation, you must call or send a text message to 240-490-CUPF (2873) so that our office may assist in remedying the problem.

        Thank you for using public facilities for your community events and activities! 

        ___________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725

        Quick Tips & Helpful Hints Navigating CUPF Blog Posts

        Please note that while the same functionality is built into both the desktop version as well as the mobile version, the information displays differently. The format for the mobile version is designed to be more adaptable to devices with smaller screens. Some may find it easier to navigate in the desktop version vs. the mobile. There are differences. Either may be used. It may be more about personal viewing preference.

        In general:

        At any time, if you wish to return to the 'home page' of the blog, click the top graphic that has the community use bridge logo and pictures (top of the page). That will take you to the beginning where you can scroll through each article.

        At the top of the home page there is a general search bar where you may type a keyword and hit search to find posts/articles related to your keyword.

        In the right column of all pages there are the following tools:
        • Important phone numbers to reach CUPF
        • Link to our website
        • Link to our eportal to request reservation
        • List of categories to filter posts/articles
        • How to create a new account in ActiveMONTGOMERY
        At the bottom of the home page, you will see a link titled 'Older Posts" which takes you to a list of additional posts/articles.

        At the bottom of the page within a post/article, you will also find a link back to our home page.

        This is just the beginning! We have more to come! If you have suggestions for this information, please contact us and share your suggestions for helpful hints navigating this blog. 

        More information coming soon! 

        _________

        Office of Community Use of Public Facilities
        Montgomery County Government, Maryland
        Phone: 240-777-2725
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