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Customer Care—We Are Here to Help!


Here to Help
  • Dedicated team of staff are ready to help
  • Direct one-on-one personal support available
  • Available for user group representatives 
  • Available for our partners in schools, libraries, etc.
  • General information and inquiries
  • Assistance with online reservation tools
  • Account management and online payments
Reserve Facilities
Email
  • cupf@montgomerycountymd.gov 
  • Available 24/7/365 
  • Same business day response
  • Next business day response if after hours
  • Monitored Mon.-Fri., 8:30 a.m.-5:00 p.m. 
  • Not monitored on County holidays
Call
  • 240-777-2725
  • Mon.-Fri., 8:30 a.m.-5:00 p.m.
  • Not available on County holidays

After Hours Help Line
  • 240-490-CUPF (2873) 
  • Call or Text
  • M-F after 5:00 p.m., Weekends, and Holidays
  • Current day reservation assistance only
  • On-site and locked-out
  • Rooms reserved not available for use upon arrival
  • Security concerns
  • Heat or Air Conditioning issues
  • Equipment failure
  • Other similar situations to the list above
Visit

We're Listening
  • Your concerns and suggestions matter!
  • We value community input!
  • Feedback helps guide Board policy decisions!

Thank You
  • Our program is for YOU, our community!
  • We are delighted when groups utilize our public facilities for community events and activities! 


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Office of Community Use of Public Facilities
Montgomery County Government, Maryland
Phone: 240-777-2725